Original Quote: Angelo, T. A., & Cross, K. P. (1993). Classroom
assessment techniques: A handbook for college teachers (2nd ed.).
San Francisco, CA: Jossey-Bass.
In many fields, particularly the professions and the service sector, success depends on ones ability to translate highly specialized information into language that clients or customers will understand.
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To be
successful, one must be able to translate highly specialized information into language customers and clients understand --especially in the professions and service sector fields.